Service hotline:8621 5169 9370



Relying on 6 core nodes, 48 access points, 13 spare parts warehouses and 2 types of network backup services, CACloud provides network services with 99.99% availability for more than 300 cities around the world. Apart from 7*24 hours uninterrupted monitoring of network status and equipment performance, CACloud also provides customers with timely active and responsive services with high quality. In addition, advanced traffic monitoring service based on multiple channels is offered so that corporate customers can comprehensively and systematically control, plan and manage the overall network.

  • 7*24 hours network monitoring, operation and maintenance

  • 6 core nodes

  • 13 spare parts warehouses

  • 2 types of network backup

  • 300 + cities

  • 99.99% SLA guarantee

VIP customer service system

Responsive service

  • Customer service hotline
  • Operation and maintenance engineer
  • Technical support person

400 service hotline

Troubleshooting and optimization

active network monitoring

Backbone platform support

Active service

  • VIP customer service manager
  • Chief technical engineer
  • Support person for full network life cycle 

Fully understand customers' network status

Communicate with customers in meetings regularly

Promote internal resources to solve customers' problems

First responsible person for service guarantee